Privacy Policy

Effective date: September 18, 2025

Welcome to PlushyVacation ("we", "us", "our"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use https://PlushyVacation.com (the "Site") and our related services (collectively, the "Services"). By using our Site or Services you agree to the terms described in this policy.

1. Information We Collect

1.1 Information you provide

• Account details: name, email address, phone number, password.
• Booking information: travel dates, passenger names, payment details (handled through our payment processors), preferences, special requests.
• User content: messages, reviews, photos you upload, survey responses, customer support communications.
• Identity verification: copy of ID, passport, or other documents when required for bookings or regulatory purposes.

1.2 Information we collect automatically

• Device and usage information: IP address, browser type, operating system, pages visited, search terms, referral/exit pages, timestamps.
• Location data: approximate location derived from IP address or precise location if you grant access on a mobile device.
• Cookies and similar technologies: see our Cookies section below.

2. How We Use Your Information

We use your information to:

• Provide, operate and maintain the Services and process bookings and payments.
• Communicate with you about bookings, confirmations, updates, customer support, and our policies.
• Personalize your experience and recommend travel options and offers.
• Prevent fraud, verify identity, and ensure safety and regulatory compliance.
• Improve our Site, Services, and marketing efforts through analytics and testing.
• Comply with legal obligations and enforce our Terms of Service.

3. Legal Bases for Processing (If you are in the EEA)

Where applicable, our legal bases include:

• Performance of a contract (e.g., to fulfil bookings you request).
• Legal compliance (e.g., identity checks, record-keeping).
• Legitimate interests (e.g., fraud prevention, improving our Services), balanced against your rights.
• Your consent where requested (e.g., marketing communications, certain cookies).

4. Sharing & Disclosure

We may share information with:

• Service providers and partners that help deliver the Services (hotel partners, car/yacht/aircraft providers, payment processors, email service providers).
• Third-party agents and contractors who perform services on our behalf (fraud prevention, analytics, marketing).
• When required by law, regulation, to respond to legal process, or to protect rights and safety.
• Business transfers: in the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction.

5. Cookies & Tracking

We and our partners use cookies, web beacons, and similar technologies to operate the Site, provide features, analyze usage, and serve targeted ads. You can manage cookie preferences through your browser settings, or via the cookie banner/options on our Site. Disabling certain cookies may affect functionality.

6. Your Rights

Depending on your jurisdiction, you may have rights including:

• Access: request a copy of the personal data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of your personal data (subject to legal exceptions).
• Portability: request a machine-readable copy of certain data you provided.
• Objection/Restriction: object to or request restriction of certain processing (e.g., direct marketing).
• Withdraw consent: where processing is based on consent, you can withdraw it at any time.

To exercise your rights, contact us at the address below. We may ask for information to verify your identity before fulfilling requests. Certain rights may be limited where we have legal obligations or legitimate interests.

7. Marketing Communications

We may send you promotional emails, offers, and newsletters where you’ve opted-in or when permitted by law. You can opt out of marketing emails by following the unsubcribe link in the message or by contacting us directly.

8. Security

We implement reasonable technical and organizational measures to protect personal data. While we work to safeguard your information, no method of transmission or storage is 100% secure. We encourage strong passwords and caution when sharing sensitive information online.

9. Data Retention

We retain personal data as long as necessary to provide Services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and purpose of processing.

10. International Transfers

PlushyVacation operates globally and may transfer data across borders. Where transfers occur, we use appropriate safeguards (e.g., standard contractual clauses, data processing agreements) to protect your personal data in accordance with applicable law.

11. Third-Party Links and Services

The Site may contain links to third-party websites and services. This Privacy Policy does not apply to those third parties. We encourage you to read their privacy policies before providing personal information.

12. Children

Our Services are not directed at children under 16. We do not knowingly collect personal data from children without parental consent. If you believe we have collected information about a child, please contact us to request deletion.

13. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act and related regulations, including the right to know, delete, and opt-out of sale of personal information. To exercise these rights, please contact us at the address below or use the opt-out mechanism provided.

14. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice on the Site or by other means. The "Effective date" at the top indicates when the policy was last revised.

15. Contact Us

If you have questions, requests or complaints about this policy or our privacy practices, please contact:

PlushyVacation
Email: privacy@PlushyVacation.com
Website: https://PlushyVacation.com